Delete your data

Delete your data in the app

• Open Parcelvy and go to Settings.
• Tap Delete my data at the bottom.
• Confirm. Your data is deleted on our servers straight away, and the app starts again with a new, empty anonymous account.

Deleting your data does not cancel your subscription. Cancel it in your App Store or Google Play account settings, as described in the Terms of Use. Uninstalling the app does not delete your data on our servers.

What is deleted

On our servers:

• your parcels and the names you gave them, and the link between you and each tracking number;
• your device's push notification token;
• your settings (language, time zone and notification preferences), your subscription status record and your usage counters;
• your anonymous account in Firebase Authentication.

If nobody else follows one of your tracking numbers, tracking at our tracking-data provider is stopped.

On your phone:

• the app's stored data is cleared, except the app language;
• Adjust is told to forget this device (its GDPR “forget me” request);
• the Mixpanel identity is reset;
• Firebase Analytics data on the phone is reset and the app gets a new analytics instance ID.

What is not deleted yet

The Delete my data button does not yet remove the following. We say so plainly so you can decide what to do.

• Analytics history at Mixpanel and Google Analytics. Events the app already sent stay there. They are tied to your old anonymous ID, not to your name or email. To ask for this history to be deleted, email info@parcelvy.com. TODO: manual deletion process at Mixpanel and Google Analytics, and how we find the right ID
• Your profile at Adapty, our subscription provider, with your purchase history and anonymous IDs. TODO: deletion process at Adapty
• The link between your store subscription and your anonymous ID, stored as a one-way hash of the store's transaction ID. It is what lets Restore purchases work. TODO: confirm whether this record is kept or removed on deletion
• Shared tracking records. The record of a tracking number and its carrier updates stays on our servers, but it no longer refers to you.
• Purchase records at Apple or Google. These are held by Apple or Google under their own policies.
• Emails you sent us. Ask us by email and we will delete them.

If you no longer have the app

Parcelvy has no accounts, so we cannot find your data by name or email. If you removed the app without using Delete my data, email info@parcelvy.com. TODO: what users without the app must send so we can identify their data

Your other rights

You may also have the right to access, correct or export your data, or to object to its processing. The Privacy Policy explains these rights and how to use them.