• Subscriptions

  Plans, renewals and cancellations are managed in your App Store or Google Play account. In the app, Settings shows your plan and lets you restore purchases. See how to cancel.

• No updates yet?

  If a new parcel shows no movement, the carrier may not have shared any information yet. That is normal for a new order; Parcelvy will notify you when it moves.

• What to include

  Your phone model, the app version (shown in Settings) and a short description of what happened. Never send passwords or payment details.

• Privacy and your data

  Read the Privacy Policy or see how to delete your data.